Office Manager Karen Collins was running manual workarounds just to keep billing afloat. When Box Springs became Current's first live customer, that changed completely.
Box Springs Mutual Water serves the Edgemont area of Moreno Valley, California with just six employees. Office Manager Karen Collins had built a manual filing system on the side just to compensate for what their old platform couldn't do. The legacy software was built on an unsupported programming language, required deep system knowledge to navigate, and could only store current owner and tenant data—historical records were gone permanently once someone moved.
Billing errors were costing tens of thousands, and manual data synchronization between the billing system and the customer portal was consuming more than 20 hours every month.
“At any given moment, we could have been a ship in the ocean with no lighthouse. You had to know the system and know where to look for everything.”
Box Springs became Current's first live customer in March 2024. The implementation brought automated billing that surfaces exceptions for human review before anything posts, an integrated customer portal that eliminated the manual synchronization entirely, and a delinquency management dashboard that gives the team a clear view of late accounts.
Karen came from Eastern Municipal Water District—a 600-employee utility—and knew what good software looked like. A new team member who joined in January 2026 had no utility billing background at all. She was navigating the platform independently within days.
“Anybody that has any office experience at all, once they walk through the different menus, it's just so self-explanatory and super easy to intuitively find what you need.”
per month reclaimed from manual data synchronization
Box Springs became Current's first live customer
now handles billing, customer data, and full account history
“I couldn't be happier with this transition. With Current, I know we're on top of our bills.”
Book a 30-minute demo and we'll show you how Current fits your utility, data migration and all.