A complete migration in six weeks, after a year of false starts.

A data migration miss

The City of Isle sits in Mille Lacs County, Minnesota—a community of about 800 with 400+ service connections. When gWorks acquired their longtime provider UBmax, Isle was left operating two systems simultaneously with dirty data and still no active billing after more than a year of migration work. City Clerk Jamie Minenko and Deputy Clerk Georgia Bjerk were watching bills go out to the wrong addresses, for the wrong amounts, to accounts for residents who had long since moved away.

They needed a clean start, and they needed it to actually stick this time.

The right fit, done right

Jamie ran vendor demos with public works and two council liaisons. She knew what she needed: user-friendliness, service orders, delinquency management, customer-facing tools, and a price that worked for a small city. Isle had used UBmax successfully since 2012—she had a clear benchmark. Current's six-stage onboarding ran both systems in parallel to verify data accuracy before any cutover, and the whole process was complete in six weeks.

The transition was so smooth that residents never noticed. The team kept the bill format identical to what customers had seen before. Jamie now runs billing solo when her deputy is out, without hesitation.