Office Manager Rhonda Pierce spent 16 years with a vendor that couldn't keep pace. One pricing proposal later, she made the move to Current.
The Sardis City Water & Sewer Board had run on CUSI—Continental Utility Solutions Inc.—for 16 years. When CUSI proposed a costly cloud migration at full pricing with no loyalty consideration, Office Manager Rhonda Pierce started asking questions. She had 18 years of water utility experience and had evaluated other options before, including Edmunds GovTech. But Sardis City is a small public nonprofit managing roughly 1,800 active meters. It needed a solution priced and scaled to match.
Current's outreach arrived at exactly the right moment. The pricing made sense. The fit was right.
“The upgrade was to move from an on-premise program to a cloud-based system, which costs more money. I get that... But are y'all really gonna charge me this much after 16 years?”
The previous payment portal had a habit of double-charging customers with no easy refund path. Current fixed that. A new billing clerk who joined from a larger utility with in-house systems found Current's interface intuitive from her first week. The customer portal now accepts bank accounts, credit cards, and debit cards with lower transaction fees—and in-person card payments became practical for the first time.
Residents noticed the difference quickly. Positive feedback on the billing experience started coming in. Sardis City now has signs in their windows promoting the portal, and Rhonda has already referred Current to two other local utilities.
“I took one minute to process the refund, and his money went right through in a day or two. I just clicked a few buttons and bam. Current Software is fantastic.”
to process a customer refund, where none was possible before
with a legacy vendor before finally switching to Current
utility referrals made by Rhonda to other local utilities
“Current Software is an easy way to do complicated things.”
Book a 30-minute demo and we'll show you how Current fits your utility, data migration and all.